Client is not communicating with machine running rtlm, or rtlm is not running
- Windows - Check processes for agent rtlm (from task manager - rtserver.exe and rtlm.exe).
- UNIX - Check by typing <<ps-ef | grep rt>> (you should see the rtserver and rtlm processes).
- Machine name & IP address must be set up in hosts file (NT: winnt\system32\drivers\etc\hosts).
- Check rtworks.lic & license.cm files. Make sure that the information in the file is correct. (See below)
- IMPORTANT: If the rtworks.lic has 2001 listed on the Extras line (Windows and NT), make sure you follow the follow the these directions:
- Call CA's Total License Care licensing group, at (800) 338-6720, option 5. TLC will provide two things:
- a new password
- a patch utility called epdlic (or epdlic.exe on Windows). This executable is operating system dependent; TLC will provide the correct one for the customer's OS.
- Stop all currently running Enterprise DBA agents. That should also stop RTLM, the license manager. If it does not, stop RTLM manually.
- Re-run the Enterprise DBA License Facility, and enter the new password. It will write a new rtworks.lic file containing the new password.
- This facility is called license.exe, on the original Enterprise DBA distribution CD. It must be run on a Windows box.
- Install the patch utility into the RTHOME directory ($RTHOME on Unix machines, %RTHOME% on Windows) on the machine designated as the license server.
- Run the patch utility. It will update the license ending dates in the rtworks.lic file.
- The utility will display a 'success' message when it completes.
- Customers who wish to do so, may skip steps 3, 4, and 5, and instead simply edit their existing rtworks.lic file using a text editor:
- In the Password field, substitute the new password obtained from TLC
- in the Extras field, globally change all occurrences of '_1_1_2001' with '_1_1_2049'.
- Customers opting for this approach would not need the patch utility.
- Re-start the Enterprise DBA agents.