When I try to change my password and it's refused, the page doesn't show the User-Friendly message (smpwservices.fcc)

Document ID : KB000004802
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Running Web Agent, when I go to the Password Services page smpwservices.fcc,
the User-friendly messages don't display on change password page when the
password isn't accepted.

To illustrate :

  Your password change was not accepted

  Your new password does not contain enough nonalphanumeri characters.
  Passwords must contain at least 1 nonalphanumeric character(s).

  It was working on Web Agent 5, but since upgraded to
  12, it doesn't work anymore.

  Issue reproduced with IE, Firefox, Chrome

Environment:
Policy Server 12.52CR00 on SunOS 5.11; User Store on LDAP ODSEE 11g 11.1.1.7.0; Web Agent 12.52CR00 on Sun Java Web Server 6.1SP3 on SunOS 5.11;
Cause:

  There's a known issue when on a POST request, the value of the $$SMPWUSRMSG$$
  is not received by the Web Agent

Resolution:

  Upgrade the Web Agent to 12.52SP1CR05 to benefit the fix :

  Defects Fixed in 12.52 SP1 CR05
  00118306 DE139891
  The password change reason is not passed to Change Password form during POST.
  https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr05#DefectsFixedin12.52SP1CR05-WebAgent