When I apply the 12.9 PreReq patch RO70455 I do not see it listed in the Control Panel-programs-Programs and Features-View installed updates.

Document ID : KB000048021
Last Modified Date : 14/02/2018
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Description:

After applying the the 12.9 PreReq patch RO70455 I do not see it listed in the Control Panel-Programs-Programs and Features-View installed updates?

Solution:

You can run through these steps listed in the 12.9.01 Cumulative and verify that the PreReq does indeed show Control Panel-Programs-Programs and Features-View installed updates.

Follow these steps:

  1. Perform all the steps on the Web and Application servers.
    • a. Log in to the server.
    • b. Open Registry Editor ('regedit' command prompt)
    • c. Traverse to

      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{54DD2761-24F0-4D87-BD4D-597FAE954E14}

      (if the server is a 64-bit machine)

      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{54DD2761-24F0-4D87-BD4D-597FAE954E14}

      (if the server is a 32-bit machine)

      • a. Find the key 'SystemComponent' (on the right pane of the window)
      • b. Right-click on 'SystemComponent'

        Modify -> Value data
        from 1 to 0

      • a. Close 'Registry Editor" window.
      • b. Go to Start menu, select Control Panel, Programs and Features and click View installed updates.