When exporting to Excel, a dialog box with Cannot initialize OCX control is displayed and no excel file is created. How can this be corrected?

Document ID : KB000055276
Last Modified Date : 14/02/2018
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ANSWER:

First try to reregister the OCX:

Click Start, Run and enter 'regsvr32 ttf16.ocx'

If this does not correct the problem run the 'Repair' option off of the installation media which should reinstall the OCX correctly.