When creating or editing an agent group for RA agents, none of the available RA agents are displayed within the AWI.

Document ID : KB000084836
Last Modified Date : 14/04/2018
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Error Message :

The Automic Web Interface (AWI) Version 12.0.3 allows for RA Agent Groups, version 12.1 does not appear to (no Agent shown when Agents are active, such as RA FTP). 


Issue can be reproduced at-will (in AWI 12.1) by: 
  1. Create an RA Agent Group via the AWI. 
  2. Select CIT for the Platform 
  3. Select FTPAGENT (or other online RA Agent) 
  4. No changes to Mode 
  5. Observe that selecting “Load Agent list” does not populate a list.
OS Version: N/A
Cause type:
Root Cause: Functionality will be continued going forward in later releases of the AWI. This behavior is not behaving as designed.
Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Automic Web Interface 12.2.0 - Planned release date: 2018-06-29
Automic Web Interface 12.1.1 - Available
Automic Web Interface 12.0.4 - Available
Additional Information:
Workaround :
Use the Rich UI (Java) until the fix for this issue has been released.