When configuring Service Desk to integrate with OpenSpace, an error with Base URL is displayed.

Document ID : KB000004019
Last Modified Date : 14/02/2018
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Issue:

When configuring Service Desk in OpenSpace the error "The Base URL mentioned is not correct. Cannot reach a valid CA Service Data Source web service. The system was unable to log you in. Please make sure the provided credentials are right" is displayed.

The error below appears during the integration of OpenSpace with Service Desk Manager:

Figure 1

Resolution:

This error occurs if the BASE and WSDL URL values are defined incorrectly. 

The correct values should read as:

BASE URL: 
http://<SERVICE DESK SERVER>:8080/

WSDL URL:
/axis/services/USD_R11_WebService?wsdl