When clicking the binocular for the Department field, no values Display

Document ID : KB000009179
Last Modified Date : 14/02/2018
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When clicking the binocular (browse) icon for the Department field, no values display for some users. 

Steps to Reproduce:

Prerequisite: Ensure the Department attribute is added to the project properties page

1. Click on a project

2. Click on the browse (binocular) icon next to the Department field

Expected Results: To see the list of Departments available in PPM

Actual Results: No Departments are available.

This issue applies to 14.4 and higher

This is due to a design change as of CA PPM 14.4 that enhanced security constraints on dynamic system lookups. Additional access is now required for these lookups. 


To provide the user with access to all Departments, grant the access right Department - View - All at the Global level. 

To do this:

1. Go to Administration->Resources and click on the Resource

2. Select the 'Resource's Access Rights' tab then 'Global'

3. Click 'Add'

4. Filter on the 'Department - View - All' access right

5. Check the check box next 'Department - View - All' and click 'Add'


  • To grant this access to multiple users, a group can be created and the access can then be added to the group
  • To limit the user's access to view only certain Departments, grant the access at the Instance level (select Object: Department) 
Additional Information:

Reference Studio Changes for Release 14.4 for more information on this change including all impacted lookups. 

Reference TEC1059924 - Some Department OBS Selections are not Saving to Projects 

Reference TEC1021783 - Cannot browse for unit in the Project Department OBS field

Reference  TEC1475348 - For a department(s) missing from the Department Browse Lookup due to the department(s) not yet being associated with a location