When clicking the binocular for the Department field, no values Display

Document ID : KB000009179
Last Modified Date : 14/02/2018
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Issue:

When clicking the binocular (browse) icon for the Department field, no values display for some users. 

Steps to Reproduce:

Prerequisite: Ensure the Department attribute is added to the project properties page

1. Click on a project

2. Click on the browse (binocular) icon next to the Department field

Expected Results: To see the list of Departments available in PPM

Actual Results: No Departments are available.

Environment:
This issue applies to 14.4 and higher
Cause:

This is due to a design change as of CA PPM 14.4 that enhanced security constraints on dynamic system lookups. Additional access is now required for these lookups. 

Resolution:

To provide the user with access to all Departments, grant the access right Department - View - All at the Global level. 

To do this:

1. Go to Administration->Resources and click on the Resource

2. Select the 'Resource's Access Rights' tab then 'Global'

3. Click 'Add'

4. Filter on the 'Department - View - All' access right

5. Check the check box next 'Department - View - All' and click 'Add'

Notes:

  • To grant this access to multiple users, a group can be created and the access can then be added to the group
  • To limit the user's access to view only certain Departments, grant the access at the Instance level (select Object: Department) 
Additional Information:

Reference Studio Changes for Release 14.4 for more information on this change including all impacted lookups. 

Reference TEC1059924 - Some Department OBS Selections are not Saving to Projects 

Reference TEC1021783 - Cannot browse for unit in the Project Department OBS field

Reference  TEC1475348 - For a department(s) missing from the Department Browse Lookup due to the department(s) not yet being associated with a location