When can we schedule the installation of new Upgrade and Patch for SaaS PPM environments?

Document ID : KB000044616
Last Modified Date : 03/08/2018
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Introduction:

Introduction: 

New Patch and Upgrade Requests

 

 

Background:
Question: 
When can we schedule the installation of new Upgrade and Patch requests for SaaS PPM environments?
 
Environment:
All supported PPM versions
Instructions:
ANSWER:

Please note that we *Cannot* directly first apply patch to PROD - We first need to apply on DEV – then verify it and ensure we are good to apply for PROD.

Below is the current process that is followed for scheduling Upgrade and Patch installation requests.

•Please note all the Non-prod environment ‘upgrades’ are scheduled on Mondays starting at 8am PST.
•Please note all the Non-prod environment ‘patch installs’ are scheduled on Tuesdays starting at 8am PDT.
•Please note all the Prod environment upgrades/patches are scheduled on Fridays starting at 8pm PDT (or 11am PDT depending for MUN & AU1 customers).
•Every 2nd Friday of a month is a blocked day for PROD upgrade/patches, meaning ‘no’ PROD upgrades/patch requests can be scheduled.
•All upgrades/patches normally require about 24 hrs to complete but could be completed sooner.




Also we would like to inform you that we need lead time of more than one week to schedule upgrades and it cannot be done on the same day.