When CA Service Desk Manager (CA SDM) pdm_configure is executed, it resets values within the NX.env. Is there a way to prevent this?

Document ID : KB000027828
Last Modified Date : 14/02/2018
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Introduction

Sometimes after an administrator runs pdm_configure on a CA Service Desk Manager (CA SDM) server, some NX.env variables get reset to default values.

As a result, the CA SDM application could run into some unpredictable problems. This document explains what can be done to prevent this from happening.

Question

When CA Service Desk Manager (CA SDM) pdm_configure is executed, it resets values within the NX.env. Is there a way to prevent this?

Environment  

CA Service Desk Manager 12.x and 14.1 

Windows, Unix and Linux

Answer

Any changes made to the NX.ENV file will also need to be made to the NX.env_nt.tpl file located in the NX_ROOT\pdmconf directory. This will prevent the pdm_configure process from making any changes to NX.env variables.

 

 

Additional Information

Making Manual Changes to the NX.env and NX.env Template Files