When attempting to update CA Service Desk Manager (CA SDM) Configuration Item (CI) via Webservices, receive AHD05773 error.

Document ID : KB000007498
Last Modified Date : 14/02/2018
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Issue:

When attempting to update CA Service Desk Manager (CA SDM) Configuration Item (CI) via Webservices, receive AHD05773 error.

CA SDM STDLOG has the following error:

spelsrvr:primary: 4108 ERROR api.spl 1316 INVALID AHD05773:This asset or configuration item is owned by CA Asset Portfolio Manager and cannot be updated.

spelsrvr:primary: 4108 ERROR nr.spl 1622 Preventing update of asset nr:163A7150CCE4664B8D2B812E4C250424 - it is owned by APM.

Environment:
CA Service Desk Manager 12.9, 14.x and 17.0All Supported Operating Systems
Resolution:

Install the ALLOW_UNRESTRICTED_ASSET_UPD option via CA SDM Options Manger, under Asset Information Service, and set the value to YES.

A recycle of the CA SDM service is required for the change to take effect.

Additional Information:

https://docops.ca.com/ca-service-management/14-1/en/administering/administering-ca-service-desk-manager/options-manager#OptionsManager-AssetInformationServiceOptions