When attempting to run a report the following error occurs: "Substitution error in resource /capability/datasources/sdm_ds,field 'username. Attribute 'username' is not defined in the Entire hierarchy"

Document ID : KB000009062
Last Modified Date : 14/02/2018
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Issue:

When attempting to ran a report the following error occur:
2017-12-04_17-40-33.png

Environment:
Service Desk Manager 14.1 Cum3 or aboveJasper Reports 6.20 or above
Cause:

The authorization report was not run by the user that logged in.

In order to be able to run a report, all users need to run the authorization report the first time that they log in, otherwise the error message will be prompted.

Resolution:

Refer to the official documentation bellow which has the steps required to complete or run the authorization report.

Step 5: Authorize the CA SDM Users to View Reports Data