When attempting to run a report the following error occurs: "Substitution error in resource /capability/datasources/sdm_ds,field 'username. Attribute 'username' is not defined in the Entire hierarchy"

Document ID : KB000009062
Last Modified Date : 14/02/2018
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When attempting to ran a report the following error occur:

Service Desk Manager 14.1 Cum3 or aboveJasper Reports 6.20 or above

The authorization report was not run by the user that logged in.

In order to be able to run a report, all users need to run the authorization report the first time that they log in, otherwise the error message will be prompted.


Refer to the official documentation bellow which has the steps required to complete or run the authorization report.

Step 5: Authorize the CA SDM Users to View Reports Data