When attempting to run a CA Business Intelligence (CABI) Web Intelligence (WEBI) report, "Optional Feature not Implemented" error appears.

Document ID : KB000048372
Last Modified Date : 14/02/2018
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Description:

When attempting to run a CABI WEBI report, error similar to the following appears.

Figure 1

Solution:

Typically, the error message is a result of a driver mismatch within the CABI Universe.

Follow these steps to change the middleware driver used with the CABI Universe:

  1. On the CABI server, launch the Designer application and login as a CABI Administrator

  2. Open the CABI Universe being used for reporting (Out-of-box or Derived) indicated in the error

  3. Click on TOOLS -> CONNECTION. Select the CA SERVICE DESK connection and click EDIT.

    Figure 2

  4. On the Edit CA Service Desk connection screen, click the BACK button

    Figure 3

  5. On the Database Middleware Selection screen, ensure that the driver being used is GENERIC ODBC3 and click NEXT.

    Figure 4

  6. Re-enter the appropriate information in the Edit CA Service Desk connection screen. Click TEST CONNECTION to ensure that the connection is successful and then click NEXT.

    Figure 5

    Figure 6

  7. On the Configuration Parameters screen, ensure that the Connection Pool Mode is set to Disconnect after each transaction and click NEXT.

    Figure 7

  8. On the next screen, click FINISH.

    Figure 8

  9. Click FINISH on the Wizard Connection screen.

    Figure 9

  10. Click FILE -> SAVE to save the CABI Universe followed by FILE -> EXPORT to export the CABI Universe.

    Figure 10