When an approval request is created, Workflow for external approval system not triggered

Document ID : KB000087441
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Affects Release version(s): 6;7

Error Message :
N/A

When an approval request is created, the Workflow for the external approval system is not triggered. 

This does not affect other events such as request approved, request rejected, or request revoked.
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Approval request doesn't work as expected.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Release Manager 7.0.1 - Available
Application Release Automation 6.0.2 HF2 - Available
Additional Information:
Workaround :
Login to ARA as the Approver user, then approve or reject the approval request.