Affects Release version(s): 6;7
Error Message :
When an approval request is created, the Workflow for the external approval system is not triggered.
This does not affect other events such as request approved, request rejected, or request revoked.
Root Cause: Approval request doesn't work as expected.
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Release Manager 7.0.1 - Available
Application Release Automation 6.0.2 HF2 - Available
Login to ARA as the Approver user, then approve or reject the approval request.