When adding attachments in tickets on USS or SC, SD shows an incorrect link of the attachment, the attachment in USS and SC works fine

Document ID : KB000113643
Last Modified Date : 13/12/2018
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Issue:
When adding attachments in tickets on USS or SC, SD shows an incorrect link of the attachment, the attachment in USS and SC works fine.
Environment:
Service Desk 14.1 or newer
Service Catalog 14.1 or newer
Unified Self Service 14.1 or newer
IT Process Automation 4.3 or newer
Cause:
Applications changed the URL after they were set and the integration URL set in CA SDM\sdm_globaldataset was not modified
Resolution:
1. Log into ITPAM with the administrator account.
2. Go to library tab and find the sdm_globaldataset under the CA SDM folder
3. Edit the SLCM_URL to the correct one.
4. Save the changes and test by adding a new attachment to the ticket.