When adding attachments in tickets on USS or SC, SD shows an incorrect link of the attachment, the attachment in USS and SC works fine.
Service Desk 14.1 or newer
Service Catalog 14.1 or newer
Unified Self Service 14.1 or newer
IT Process Automation 4.3 or newer
Applications changed the URL after they were set and the integration URL set in CA SDM\sdm_globaldataset was not modified
1. Log into ITPAM with the administrator account.
2. Go to library tab and find the sdm_globaldataset under the CA SDM folder
3. Edit the SLCM_URL to the correct one.
4. Save the changes and test by adding a new attachment to the ticket.