QUESTION: What versions of Service Desk are supported with the integration of Spectrum 10.1.1?
I am trying to find out if Spectrum 10.1.1 will work with CA Service Desk 12.9. I am currently running Spectrum 18.104.22.168 and it is working fine with Service Desk 12.9, but I need to get to Spectrum 10.1.1 but I do want to break the Service desk integration.
ANSWER: According to the "Integration Compatibility" section of the 10.1 and 10.1.1 documentation located at https://docops.ca.com/ca-spectrum/10-1/en/release-information/integration-compatibility, the following versions of Service Desk are supported for the integration with Spectrum 10.1.1:
CA Service Desk12.6, 12.7, 12.9, and 14.1