What to check when High CPU usage found on PAM

Document ID : KB000009746
Last Modified Date : 14/02/2018
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Customer often find CPU usage is too high on PAM dashboard and want to make sure PAM is operating normal. In this document, initial check points would be shared for customer to perform.


Customer can check below things to determine if support case need to be opened to check further.

- Refresh dashboard or check out sysinfo to see if it keeps showing 100% cpu usage. if possible rebooting PAM and see it solve CPU usage.

- Check if you see any latency when you try to connect to any target server.

- Check Session log to see what is running on the system which contribute to CPU and adjust accordingly.

- if using LDAP authentication, Check the value of LDAP update interval(Config -> 3rd party -> LDAP domain configuration). big number run less often.

- if using AWS instances, check AWS refresh interval(Config -> 3rd party -> AWS configuration). big number run less often.

- if you want further analysis, open a support case and provide system log file from Config -> Diagnostics -> systems diagnostics -> download system log file.