What processes should I see in the Windows Task Manager after starting the Service Desk Manager r12.6 services?

Document ID : KB000020791
Last Modified Date : 14/02/2018
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Description:

In an out of the box Service Desk Manager, pdm_status and slstat are used to verify the status of Service Desk Manager processes. However, sometimes it is useful to verify the list of processes via the Windows Task Manager, or the Windows tasklist command.

Solution:

Before checking that the task list does include the expected set of processes, you may first want to check Windows Services to confirm whether the server is a primary Service Desk server or a secondary Service Desk server. For this, please review Figure 1 and Figure 2 below.

To view the running Windows process, you can either start the Task Manager or run the tasklist command.

The following list is a set of possible Service Desk processes that may be returned when you run "tasklist" on the primary Service Desk server. Note that, in this case, the database management system is SQL Server; this is indicated by the presence of sql_agent_nxd.exe.

animator_nxd.exe
arcpur_srvr.exe
bpebr_nxd.exe
bpeid_nxd.exe
bpnotify_nxd.exe
bpvirtdb_srvr.exe
boplgin.exe
bu_daemon.exe
dbmonitor_nxd.exe
domsrvr.exe
domsrvr.exe
ehc_nxd.exe
ehm_nxd.exe
java.exe
javaw.exe
keit_daemon.exe
kpi_daemon.exe
krc_daemon.exe
kt_daemon.exe
ldap_virtdb.exe
lexagent_nxd.exe
licService.exe
license_nxd.exe
mdb_registration_nxd.exe
pcrpt_nxd.exe
pdm_d_mgr.exe
pdm_export_mgr.exe
pdm_global_nxd.exe
pdm_mail_nxd.exe
pdm_maileater_nxd.exe
pdm_proctor_nxd.exe
pdm_text_nxd.exe
pdm_tomcat_nxd.exe
pdm_ver_nxd.exe
rep_daemon.exe
spel_srvr.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_agent_nxd.exe
sql_prov_nxd.exe
sslump_nxd.exe
ttv_nxd.exe
webengine.exe
webengine.exe

The following list is a set of possible Service Desk processes that may be returned when you run "tasklist" on a secondary Service Desk server:

domsrvr.exe       
javaw.exe 
javaw.exe
pdm_proctor_nxd.exe
pdm_tomcat_nxd.exe
spel_srvr.exe
webengine.exe

Keep in mind, that it is possible to configure the Service Desk Manager primary and secondary servers differently than the out-of-the-box configuration. For example, you may have offloaded the boplogin process from the primary server to a secondary server. In that case, the task list would show boplogin.exe running on the secondary machine and not on the primary machine.

So, even though, on the secondary server, this command:

tasklist /FI SERVICES eq pdm_daemon_proctor 

returns only:

pdm_proctor_nxd.exe 4052 Services 0 1,640 K 

there are actually other processes running that are associated with Service Desk and these processes have been started through the proctor by the daemon manager on the primary Service Desk server. After the primary Service Desk server is stopped, pdm_proctor_nxd.exe is the only process that should still be running.

If, after stopping Service Desk Manager service on the primary server and then stopping the service on each secondary server, you find that some of the processes are still running, then there may be a problem restarting Service Desk Manager if the remaining processes are not cleaned up beforehand.

Figure 1. Windows Services : primary Service Desk Manager Server

Figure 1

Figure 2. Windows Services : secondary Service Desk Manager Server

Figure 2