What ownership and modes to the TIM data out directories require

Document ID : KB000071683
Last Modified Date : 22/02/2018
Show Technical Document Details
Introduction:
   Incorrect permissions can impact successful TIM processing.
Question:
  What ownership and modes to the TIM data/out directories require?
Environment:
   All supported releases
Answer:

The TIM itself places files into the data/out directories. Web-Server assisted script however will handle the file download and deletion. Hence, the files must be writable by the user of the web-server handling the TIM data/out files.
The mode 755 and owner apache:root will be applied recursive to all lower directories and existing files until these are deleted.

Log messages revealing the issue

[root@apm-docker out]# pwd
/opt/CA/APM/tim/data/out
[root@apm-docker out]# ls -l
total 648
drwxr-xr-x 18 apache root   4096 Nov 16 10:02 autogen
drwxr-xr-x  2 apache root          6 Nov 16 10:02 btstats
drwxr-xr-x 18 apache root   4096 Nov 16 10:02 defects
drwxr-xr-x  2 apache root 503808 Feb 12 14:23 events
drwxr-xr-x 18 apache root   4096 Nov 16 10:02 recordings
drwxr-xr-x  2 apache root    4096 Feb 12 14:00 stats