In a scenario where Service Desk gets performance degradation and the machine resources are highly used, customers may require CA to provide a Benchmark to determine the best way to tune or reconfigure their environment.
What is the IOPS (Input/Output per Second) generated by Service Desk Manager?
Ca Service Desk 12.9 / 14.1.
Windows operating systems.
There isn't a Benchmark available to be used as reference for determining the IOPS generated by Service Desk Manager data processing.
This is hardware specific and dependent on the performance of the machine and performance between Service Desk Manager and any other products they are running Web Service calls against (like ITPAM or Catalog).
There is some stress test documentation that would be helpful:
Please refer to the link:
CA Service Management Performance Test Results