What is the difference between "quick close" and "quick template" In Profile browser scratchpad

Document ID : KB000027274
Last Modified Date : 14/02/2018
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Introduction: 

People may get confused on the terminology of the "quick close request" button and the usage of "quick templates" in the profile browser scratchpad.

Question: 

What is the difference between "quick close" and "quick template"  In Profile browser scratchpad

Answer: 

Templates are not used when using the quick close option, they are different aspects of request handling in the profile browser scratchpad:

Quick templates

Can be used to quickly define new requests in the profile browser scratchpad area.

Quick close request

Creates a ticket with the information in the scratchpad, then immediately closes the ticket.test666

No templates are considered here, including the quick template type, so that default settings in a template will not be passed into the request when using the quick close option.

Additional Information:

To create a Quick Close Ticket with Preset Options:

https://docops.ca.com/ca-service-management/14-1/en/building/building-ca-service-desk-manager/web-interface-modifications/advanced-modifications/create-a-quick-close-ticket-with-preset-options