What is the difference between "quick close" and "quick template" In Profile browser scratchpad

Document ID : KB000027274
Last Modified Date : 14/02/2018
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People may get confused on the terminology of the "quick close request" button and the usage of "quick templates" in the profile browser scratchpad.


What is the difference between "quick close" and "quick template"  In Profile browser scratchpad


Templates are not used when using the quick close option, they are different aspects of request handling in the profile browser scratchpad:

Quick templates

Can be used to quickly define new requests in the profile browser scratchpad area.

Quick close request

Creates a ticket with the information in the scratchpad, then immediately closes the ticket.test666

No templates are considered here, including the quick template type, so that default settings in a template will not be passed into the request when using the quick close option.

Additional Information:

To create a Quick Close Ticket with Preset Options: