What is the difference between menu trees and menu tree resources within CA Service Desk Manager (CA SDM)?

Document ID : KB000025677
Last Modified Date : 14/02/2018
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Question

What is the difference between menu trees and menu tree resources within CA Service Desk Manager (CA SDM)?

Environment:  

CA Service Desk Manager 12.9, 14.1

Windows, Unix and Linux

Answer

Menu Trees are the individual nodes on the left side of the interface presented in the Administration Tab within CA Service Desk Manager.  

The following screenshot shows Menu Trees in the Administration tab:

screenshot1.PNG

 

Menu Tree Resources are the items listed when a Menu Tree is expanded.  These are the fuctional items used to set configurations/options/settings within CA Service Desk Manager.  

The following is a screenshot showing a Menu Tree expanded to show its Menu Tree Resources:

screenshot2.PNG

Additional Information

 How to Manage Roles Using Menu Trees