What is the difference between Lifecycle and Service Status

Document ID : KB000005745
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

What is the difference between Lifecycle Status and Service Status?

Environment:
All-
Cause:

Question concerning the usage of the Lifecycle Status and the Service Status fields within the application 

Resolution:

They are similar, however 'Lifecycle Status' is controlled by ITAM application.

 

Service Status is controlled and used by ServiceDesk application, and is Read Only within the ITAM application. 

An ITAM the user can make use of the 'Lifecycle Status' to define the asset and ignore 'Service Status'.