What is the correct procedure for opening a severity 1 case or raising an existing case to severity 1.

Document ID : KB000011410
Last Modified Date : 14/02/2018
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Question:

Can I raise the severity of my case to Severity 1?

Answer:

It is not possible to raise the severity of any case to severity 1 on your own, or by opening a chat with support.

The correct way and only to do this is to call in to the CA Global Service Center at:

1 800 225 5224