What is LocationAwareness and can you import and export the Configuration settings ?
CA Client Automation - All Versions
Normally an agent is pointed directly to only one Scalability Server.
Here are 2 benefits of using LocationAwareness:
Agents change Scalability based on Location:
If the agent is a laptop and travels around, you might want the agent to point to the closest Scalability Server automatically.
This allows an agent that is normally pointing to a Scalability in California, to automatically point to a Scalability in New York,
if the user goes there.
Primary and Secondary Scalability:
LocationAwareness also allows an agent to have a backup Scalability Server, since LocationAwareness has priorities,
so you can set a Primary and Secondary Scalability Servers.
LocationAwareness Script to Import/Export the Table
If you have a big environment, your LocationAwareness table can get very big and can be hard to keep organized using the Configuration Policy screen.
Supported has created a group of scripts to Import and Export the LocationAwareness Table.
This tool is helpful for the following reasons
BACKUP - Backup of the Table in case you lose the Configuration Policy
IMPORT - You can fill out the table in Excel, export that as a CSV file and then import into the Configuration Policy
ORGANIZATION - This table can get big and it can be easier to organize it outside of the Configuration Policy.
If you need this script, open a case and ask for the LocationAwareness Export/Import Script.