What is in the patch history file for an upgraded environment?

Document ID : KB000012658
Last Modified Date : 14/02/2018
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Introduction:

The patch history file for CA Service Desk Manager maintains the patch level of the product.

Question:

When a CA Service Desk Manager environment is upgraded, does the patch history file persist, such that, the patch history of the previous version remains available in the new upgraded environment?

 

 

Environment:
CA Service Desk Manager
Answer:

When a GA version of CA Service Desk Manager (CA SDM)  is installed in an upgraded environment, any existing patch history file that may exist is not retained or automatically archived.   

The patch history file would get created as soon as the first CA SDM patch is applied to the upgraded environment.

Therefore, the patch history file that exists only applies to the current version of CA SDM that is installed in the environment.

Please follow the best practices of backing up the environment before an upgrade, and testing the upgrade in a non-production/test environment. The patch history file (and other files such as the NX.env file) from the pre-upgrade environment would then be available from the backup/restore, archive, and/or snapshot.

 

Additional Information:

The "REPLACED" folder is created by the applyptf tool. That tool is used by the Common Patch Installer.  Files that are replaced by the tool are archived in that folder.  However, files like the patch history file, NX.env file, and other files that may be generated during or after the installation or upgrade of the CA Service Desk Manager product are not archived.