What is "Abandoning write on Web_connection 0x05FC0D08 due to socket error (WSAECONNRESET (10054))"?

Document ID : KB000025717
Last Modified Date : 14/02/2018
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Question:

What does this error in the Service Desk\logs\stdlog.* files mean?

04/28 13:58:29.60 xxxxxxx web:xxxxxxxxx: 3776 ERROR session.c 3034 Abandoning write on Web_connection 0x05FC0D08 due to socket error (WSAECONNRESET (10054))

Answer:

The "10054" error usually indicates a user closed or terminated their Web Browser while a page was loading.

Generally speaking, this is not a reason for concern.


If these errors come up frequently, this may be an indication that users are seeing poor performance in Service Desk.

They may be losing their browsers and not waiting for pages to load if they are taking too long.

In this case, confirm, diagnose and resolve the performance problems in Service Desk. See the documents under Additional Information.

 

Additional Information:

How may we identify performance issues in Service Desk and what type of data is helpful to Support to resolve these issues?

How to address "Delayed Server Response Message" in Service Desk web interface.

Windows Sockets Error Codes