What fields of a ticket are evaluated when running archive/purge rules to determine whether a record will be archived or purged?

Document ID : KB000018260
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

This document explains what fields are evaluated when Archive and Purge rules run when determining whether a record is eligible for archiving or purging.

Solution:

Archive and Purge rules evaluate the following two fields when evaluating whether a record is eligible for archiving or purging:

Last Modified Date:

Record will be archived only if the Last Modified Date precedes the Days Inactive on the Archive/Purge rule.

Active Flag:

Only inactive records will be eligible for archiving or purging.