What eHealth files/directories to be excluded from antivirus scanning?

Document ID : KB000011737
Last Modified Date : 14/02/2018
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Introduction:

Antivirus applications can lock files/executables required by eHealth/Oracle to function properly.

This can also lead to database corruption if critical files such as Oracle data/control files are locked.

Question:

What eHealth files/directories to be excluded from antivirus scanning?

Environment:
eHealth all supported versions, all supported operating systems
Answer:

 The following directories and any executables therein should be excluded from virus scanning:

1. %NH_HOME% (this is the eHealth installation directory) 

2. %NH_ORACLE_HOME% (this is the oracle installation directory) 

3. The location of any Oracle Data Files. 

4. <rootDrive>:\nutcroot  (Windows only)