What does the "webLicenseCt" KPI count?

Document ID : KB000050316
Last Modified Date : 14/02/2018
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Solution:

The "webLicenseCt" KPI counts the number of logged in users that are using a Service Desk Manager license. This is determined by the "Licensed?" flag/checkbox in the Access Type for the user. Additionally there is a "webSessionCt" KPI which counts the total number of web sessions. Meaning both licensed analyst users and end users logging into the web self-service interface are all counted.