What does the Service Desk Daemon "PDM CATALOG SYNC DAEMON" do?

Document ID : KB000012071
Last Modified Date : 14/02/2018
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Question:

What does the Service Desk process  "PDM CATALOG SYNC DAEMON ("pdm_catalog_sync) do?

Answer:

The purpose of this process "PDM CATALOG SYNC DAEMON (pdm_catalog_sync)" is to synchronize Active logs and attachment URLs from Service Desk Manager to Service Catalog when Service Desk Manager is not integrated with Service Catalog.

Additional Information:

CA DocOps: Integrate CA Service Catalog with CA Service Desk Manager Manually > Step 4 - Synchronize Notes and Attachments