What does the CA XCOM Data Transport Error Message "XCOMN0493E CANNOT GENERATE AN INTERNAL TRANSACTION ID" Mean?

Document ID : KB000028294
Last Modified Date : 14/02/2018
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Problem:
Getting Message "XCOMN0493E CANNOT GENERATE AN INTERNAL TRANSACTION ID" sending to a Windows partner.

Cause: 

This message can have more than one cause. In both cases, the problem is on the PARTNER windows machine. The two most common ones are: 

1) The transfer id number file (xcom.tid) on the remote partner may be corrupted.
2) The queue is full for XCOM for Windows. 

Resolution:

1) The xcom.tid file may be corrupted.

  • The xcom.tid file can be found in the config subdirectory, for example, C:\Program Files\CA\XCOM\Config.
    It should contain the next transfer id number. The number should be in a 6-digit format. If it is not, delete the xcom.tid file and restart xcomd.  XCOM will
        create a new xcom.tid file.
  • Alternatively, you can examine the xcom.log and determine what the next transfer id should be and edit the file with notepad and type that number into the file and save.  Restart xcomd.

2) The queue on the remote partner may be full.

  • As an emergency measure, you may clear the queue manually by typing xcomqm -R* at the command prompt. WARNING: Any transfers waiting to start will need to be resubmitted if you do this. 
  • Increase MAX_QUEUE_ENTRIES and/or EXPIRATION_TIME in the xcom.glb file and restart xcomd.  The xcom.glb file can be found in the config subdirectory, for example, C:\Program Files\CA\XCOM\Config.

 

Additional Information: 

What is the purpose of the queue? The queue is designed to keep track of all incoming and outgoing transfers. Each transfer in the queue requires 512 bytes of shared memory. Each transfer is supplied a unique TID, or Transaction Identifier. All trace information associated with a transfer is identified by the TID and is available for the length of time that the transfer is in the queue. A brief history of every transfer is also written in the log.

What value should be used for the parameter MAX_QUEUE_ENTRIES? This value is the maximum number of transfers that will be need to be held in the queue. This is not the maximum number of concurrent transfers, because transfers are held in the queue after they complete (either successfully or unsuccessfully) until EXPIRATION_TIME passes. At this point, XCOM deletes the queue entry and any associated trace files. 

Allow extra entries to account for times when a partner may be down and transfers are held in the queue waiting for the partner to become available again. Also the number of transfers does tend to increase over time, so this number should be reviewed on a regular basis. The value supplied can not exceed n, where n is the maximum shared memory segment divided by 512. This value is limited by the amount of shared memory that is available. As the number of transfers in the queue increases so does the amount of memory used by XCOM.

What value should be chosen for EXPIRATION_TIME? EXPIRATION_TIME is specified in seconds. Since this value represents the maximum time that the transfer will be held in the queue after execution, you need to consider why you need to retain a transfer after it is finished. One reason for retaining a TID is to access the associated trace information. There is also detailed information regarding each specific transfer accessible through the GUI and the XCOMQAPI. If most of your transfers are handled automatically or at off-peak hours then this information may be extraneous because each transfer will have information regarding its status recorded in the log.

It is also important to realize that as this value is reduced the associated TID's become free and therefore the same number of entries can handle more transfers. This is particularly true if EXPIRATION_TIME is reduced drastically and the transfers are sent in a steady continuous pattern. Reducing the EXPIRATION_TIME may be necessary if you need to dramatically increase the value of MAX_QUEUE_ENTRIES. If you do not need to access information about completed transfers in the queue, you may set EXPIRATION_TIME as low as 1, raising it temporarily if you need to troubleshoot. The transfer information will still be available in the xcom.log.

Why would I suddenly receive this error code? If your EXPIRATION_TIME is high, multiple local transfers are initiated and XCOM for Windows is receiving multiple transfers from 1 or many partners. Remember if EXPIRATION_TIME is high, transfers that have completed are still reserving TID's . If enough TID's are reserved at the time the new transfers hit the queue then you may see this error condition. Another possibility would be multiple partners sending multiple transfers at the same time. This can occur if a partner system has been down for some time and now is sending an inordinate amount of transfers while it completes its backlog of work.

What else could this message indicate?  Another possible cause for this error condition would be a remote system being down. If the partner system can not process any of the transfer requests, this could cause the queue to reach capacity prematurely. Check the value for Remote System Name on the pending transfers. A single partner or group of partners may not be accessible due to network conditions.

Please contact CA Support if you need assistance in resolving this problem.