What does it mean when JOBs show status as "Lost Control"?

Document ID : KB000054675
Last Modified Date : 14/02/2018
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Description:

After the Agent is recycled, we found some JOBs showing status "Lost Control". What does it mean?

Solution:

When the Agent is down, it may not be able to track the status of active JOBs, and will show the JOBs with status "Lost Control". This status simply means that the Agent can't get the correct status for the JOBs, and the user needs to access the server and check manually.

  1. If the JOB completes successfully, then force complete it from ESP WA, so that its successors can run;

  2. If the JOB fails, then resubmit it from ESP WA.