What does "5052 - IDApi/IDManager interfacing" error mean when making a deployment?

Document ID : KB000021315
Last Modified Date : 14/02/2018
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If deployment of software via a Distribution server fails with this error message:

Status code: 5052

IDApi/IDManager interfacing error

An Abnormal response or status code has been received from the underlying remote installation component (ID).

Then please use the solution mentioned.


This error message can mean the IDManager was not installed at the Distribution server.

  1. Copy these files to a directory on the local disk, e.g.: c:\idreinstall, along with the IDManager_Setup.bin & IDManager_Setup.exe from the DVD image directory:

    DVD1\Installers\Windows\External\CAIDManager. Then, in a command window cd to that location and run:

    > sm_manager_remove.bat> sm_manager_install.bat> idmanager version (should be 1.1020.0)> idmanager status /p SM> idmanager stop /p SM (if running)> sc stop CASMDstrbnSrvr> sc start CASMDstrbnSrvr

  2. After reinstalling idmanager (or if it was already reinstalled):

    1. Drop the attached CAWinExF.dll to C:\Program Files (x86)\CA\SC\CAWIN

    2. Modify C:\Program Files (x86)\CA\SC\IDMgrApi\config\SM\idconfig.xml

Please contact CA Support for the bat files mentioned.