What do the Request Auto-Delegation and Delegate Use of Catalog settings on the Edit User page do?

Document ID : KB000015101
Last Modified Date : 14/02/2018
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Question:

What do the Request Auto-Delegation and Delegate Use of Catalog settings on the Edit User page do?

Answer:

A delegate is a nominated individual who can perform tasks on another’s behalf. In Catalog we have two types of Delegate: Request Auto-Delegation and Delegate Use of Catalog.

  • Request Auto-Delegation is designed to be used when an approver is unavailable – the Delegate will be given the ability (and notification) to perform the approval actions that the user has assigned.
  • Delegate Use of Catalog is designed to be used when the user is a requester – they have the right to view the user’s Request Catalog, and raise requests on their behalf.

So one way to think about this is that you're granting the named user a limited right to impersonate the user that the value is set for; either as an approver or requester. It doesn't grant them any other special privileges, such as to approve the user's requests if they don't have that already.

 

Additional Information:

Further information on editing and adding users is here:

https://docops.ca.com/ca-service-management/17-0/en/administering/configuring-ca-service-catalog/manage-users-and-assign-roles/step-1-manage-users

Further information on Delegating a Catalog is here:

https://docops.ca.com/ca-service-management/17-0/en/using/request-management/request-management-using-ca-service-catalog/delegate-catalog

Finally, further information on how to Delegate or Auto-Delegate a Request Pending Action can be found here:

https://docops.ca.com/ca-service-management/17-0/en/using/request-management/request-management-using-ca-service-catalog/manage-requests-pending-action/delegate-or-auto-delegate-request-pending-action