What causes the "RW:VLAT:PAT:MTH:" messages to appear within the CA Service Desk Manager (CA SDM) STDLOGs?

Document ID : KB000031718
Last Modified Date : 14/02/2018
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Question
What causes the "RW:VLAT:PAT:MTH:" messages to appear within the CA Service Desk Manager (CA SDM) STDLOGs and how to address them?

SERVER1 domsrvr 13288 ERROR dombase.c 493 Unknown message get_attr received in RW:VLAT:PAT:MTH:


Answer
These messages occur due to an incorrect customization.

Most frequent cause are that there may be a few string/integer fields that are set as "dtlLookupReadonly" when they should be "dtlReadonly". 

To address, one should examine the customized HTMPL forms in the NX_ROOT/site/mods directory and locate any forms that were assigned a custom "dtlLookupReadonly" field and then replace the references as "dtlReadonly".