What causes : Error:Sending request to OS Installation Manager [OSM009005] ?

Document ID : KB000011556
Last Modified Date : 14/02/2018
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Introduction:

This problem could be caused by plugin "Configuration and State Management Database API server"

(ccsmapi) which is stopped or blocked.

 

 

Question:
What causes the following Error :  
Error : Sending request to OS Installation Manager [OSM009005] ?
 
 
OSM009005.jpg
 
 
 
 

 

 

 

 
Environment:
CA Client Automation - All Versions
Answer:
With command "caf status" check if plugin ccsmapi is running or not.
 
If it is stopped, start it with :
caf start ccsmapi
 
If it is running, kill it and restart it with :
caf kill ccsmapi

 

caf start ccsmapi
Additional Information:
Logs <DSM_PATH>\log\TRC_CSMAPI_*.log could be analyzed to determine the cause of process stopped or blocked.
Maybe some crash files "crash_ccsmapi_*.txt" could be found in log directory.
 
If the plugin ccsmapi is stopped or blocked frequently, open a support issue to find out the root cause of problem.