The following browsers are supported by the Administration Console (for administrators) and the CAP (Client Authentication Page) pages (for cardholders):
•Internet Explorer 8.0 and later
•Mozilla Firefox 26.0 and later
•Apple Safari 5 and later
•Google Chrome 31 and later
Supported Operating Systems
3-D Secure Administration Console (for administrators) and the CAP pages (for cardholders) are expected to work on all the operating system above-mentioned list of supported browsers.
A few points to check with the cardholder in scenarios where the user is not able to see the authentication page while performing a 3-D Secure transaction.
Tools>>Internet Options>>Security>>Custom Level>> Active Scripting
In order to be able to check if the Java Script is enabled or not you would need to go to the below options in Google Chrome
2) Adblock is a third-party content filtering and ad blocking extension which could cause problems in cardholder’s ability to view the authentication page properly. Our recommendation would be to disable any such blockers that essentially blocks the Authentication page to load.