What are the steps required to uninstall Unified Self Service (USS) in a Windows server environment?

Document ID : KB000012760
Last Modified Date : 14/02/2018
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What are the steps required to uninstall USS in a Windows server?

Windows serversUnified Self-Service (USS) 14.1

In order to properly uninstall USS follow the steps bellow:

1. Use the uninstalling feature in the control panel for USS.
2. Delete the database components (Default database name is USS_MDB and user ussmdbadmin). Backup the database if needed before deleting it.
3. Use the database cleanup utility to remove the USS product from the MDB database.

The database cleanup utility can be found in the Service Desk Management installation media files under the folder <DVD SDM>\DBCleanupUtility\DBCleanupUtility.bat

Instructions of how to use it can be found in the link bellow:

Run the database cleanup utility

4. Modify the file.com.zerog.registry.xml under the directory C:\Program Files\Zero G registry after Unified Self-Service is uninstalled.

Zero G Registry can be a hidden folder, so you have to enable the Show Hidden Folder option on Windows. Remove the following node <product name="Unified Self-Service"> and two other components nodes that are related to Unified Self-Service:

5. Restart the server.

Additional Information:

When attempting to uninstall CA Unified Self Service via Windows Control Panel -> Programs and Features, receive an error "Fatal Application Error" and then the Uninstaller quits. How to resolve this?