What are the response time, resolution time and escalation procedures for newly opened Cases?

Document ID : KB000044432
Last Modified Date : 14/02/2018
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Question:  

What are the response time, resolution time and escalation procedures for newly opened Cases?

Answer:  

The Enterprise Technical Support Handbook which is available at the link below 

address your questions regarding response time, resolution time and escalation 

procedures. 

 

 

http://supportconnectw.ca.com/public/ca_common_docs/enttechsupphandbk.pdf