What are the Printing Options - Multi-Session Protection versus Track Sessions for CA Output Management Web Viewer 12.1?

Document ID : KB000047121
Last Modified Date : 14/02/2018
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Question: 
What are the Printing Options - Multi-Session Protection versus Track Sessions for CA Output Management Web Viewer 12.1? In the Administration Tab--> Output Defaults --> Printing Options there is a radio-button choice of 

Multi-Session Protection: Off (Default)
   or
Track Sessions (May require Pop-Up blocker changes) 

Environment:  
Microsoft Internet Explorer r11

Answer: 

These options were added at RO90274 Cumulative Build 154, problem 151 in response to the problems a couple of users were having with IE11 and printing while having multiple sessions of IE open. 

The documentation update is in progress, but has not been published on our docops site yet. 

You should let these values default, unless support tells you to select one of them. These only happen with IE11 and only if you have 2 Web Viewer session going. In that case, the wrong report could be printed. 

Track sessions is for the same type of problem, but requires changing browser settings, so this one should not be selected either.