For any SSO enabled environments, when the certificate expires for any environment, it needs to be updated at CA as well. This document lists the information that needs to be collected before contacting CA Support for the certificate update.
What are the prerequisites required for Single Sign on Certificate Update?
We recommend that customer and CA need to work together at the same time to update the Certificate. The reason being once the configuration is complete customer would test it at his end and confirm/not if the certificate has been updated successfully.
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