What are the possible statuses in the progress bar in Unified Self-Service (USS)?

Document ID : KB000014171
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

In Unified Self-Service (USS) there is a progress bar showed Homepage and My requests page for each ticket. What are the possible statuses in the progress bar in Unified Self-Service (USS)?

Screenshot - 5_5_2017 , 10_05_19 AM.png

Question:

What are the possible statuses in the progress bar in Unified Self-Service (USS)?

Environment:
Unified Self-Service 14.1 (USS)Service Catalog 14.1 (SC)
Answer:

There are 4 phases for each ticket shown in the progress bar. Here are the possible statuses shows in the progress bar for each phase:


Phase 1: Submission

Submission: Completed
Submission: Cancelled

Phase 2: Approval

Approval (no status)
Approval: Completed
Approval: In Progress
Approval: Cancelled

Phase 3: Fulfillment

Fulfillment (no status)
Fulfillment: In Progress
Fulfillment: Cancelled
Fulfillment: Completed

Phase 4: Closure

Closure (no status)
Closure: Completed