What are the minimum options that need to be installed and configured to allow CA Service Desk Manager email notifications?

Document ID : KB000076528
Last Modified Date : 05/04/2018
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Question:
What are the minimum options that need to be installed and configured to allow CA Service Desk Manager email notifications?
Environment:
CA Service Desk Manager 14.1 and 17.x
All Supported Operating Systems
Answer:
The minimum options required to be installed and configured to allow CA Service Desk Manager email notifications are:

mail_smtp_hosts
mail_reply_to_address
mail_from_address

These options can be accessed via Administration->Options Manager->Email

User-added image

Please refer to the following documentation regarding the CA Service Desk Manager Email Options and how to configure Email Replies within CA Service Desk Manager

https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/how-to-configure-the-mailbox-to-handle-inbound-emails/how-to-configure-the-email-replies#HowtoConfiguretheEmailReplies-EmailOptions

https://docops.ca.com/ca-service-management/17-1/en/administering/configure-ca-service-desk-manager/how-to-configure-the-mailbox-to-handle-inbound-emails/how-to-configure-the-email-replies