What are the default scoreboard queries for the Employee Role?

Document ID : KB000013404
Last Modified Date : 14/02/2018
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Question:

What are the Scoreboard Queries and links to create tickets by default for a user logged in with Employee role?

Answer:

By default, a user in the Employee Role has a link to open a new Incident and view their open and closed Incidents and Change Orders.

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Links to create a new Request and to view their open and closed Requests can be added by changing the value of the Option, "employee_intf_incident_support" from Incident Only to Incident and Request.

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The Employee home page would then look like:

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If you would like to then add the link to create a new Change Order, you would modify the "Change Order" function access on the Employee Role from View to Modify:

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The Employee home page would then look like:

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Additional Information:

The Scoreboard Query Nodes can be removed/added via the "Customize Scoreboard" functionality.  On the main Service Desk page select File/Customize Scoreboard.

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