What are the Client Automation (ITCM) recommended fixes?

Document ID : KB000013928
Last Modified Date : 17/08/2018
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Question:

Last Updated: August 17, 2018

What are the recommended patches for Client Automation (ITCM) and where should they be applied?

Environment:
Client Automation -- all supported versions.
Answer:

Please open a Support Case to request any of these fixes for each currently supported release.  There are rollups available based on the WinOffline utility to simplify getting these patches applied to your environment.

Client Automation r14 SP2:

T5IZ382 (AMRSS crash)
Applies to: Domain, Scalability

SO00966 / T5SM158 (Win10 1709 RCVideo capture x64)
SO00968 / T5SM159 (Win10 1709 RCVideo capture 32bit)
Applies to: Agents (incl EM/DM/SS)

T6FP001 (SDServer Crash)
Applies to: Domain, Scalability

T55L074 (CCNFAGENTAPI HANG)
Applies to: Everywhere, but not critical for Agents

T55L084 (CAM RESPONDS AFTER PMUX KILLED)
Applies to: Domain, Scalability


Client Automation r14 SP1:

RO94607 / T533279 (CAF PLUGINS FAIL TO START)
Applies to: Agents.  Any endpoint where you configure "caf setcreds <service name> user <name> password <password>" for some CAF plugin to run as a different user account than the default of "NT Authority\System".

T5IZ373 (Configurable SystemUpdates timeo)
Applies to: Domain, Scalability

T5IZ381 (AMRSS crash)
Applies to: Domain, Scalability

T55L075 (MENU DISPLAY TAKES TOO LONG )
Applies to: Enterprise, Domain, Remote DSM Explorer

T55L084 (CAM RESPONDS AFTER PMUX KILLED)
Applies to: Domain, Scalability


T437262 (CAF PLUGINS MEMORY LEAK)
Applies to: Enterprise, Domain, Scalability

T437264 (ENGINE CONSUMING HIGH MEMORY)
Applies to: Enterprise, Domain, Scalability w/Remote Engine only

T437265 (CAF PLUGINS MEMORY LEAK IN CBB)
Applies to: Enterprise, Domain, Scalability

T533280 (SD DM AND APISRV CRASH)
Applies to: Enterprise, Domain, Scalability

T533285 (SD SERVER CRASH)
Applies to: Domain, Scalability

T533301 (ENC SERVER MEMORY LEAKS)
Applies to: ENC Gateway Manager/Server/Routers

T533305 (RCMANSRV HIGH MEMORY)
Applies to: Enterprise, Domain

T533306 (SYSTEM DELIVERY ENGINE PROBLEM)
Applies to: Domain

T533308 (COMPUTER MOVE-COMP DELETE)
Applies to: Domain

T533311 (SD Server crash)
Applies to: Domain, Scalability

T533312 (SD FAILURES IN NASD ENV)
Applies to: Domain, Scalability, Agent

T533314 (SD Server crash)
Applies to: Domain, Scalability

Client Automation r14 GA:

T5IZ342 (System update inv collect timeou)
Applies to: Agents

T5IZ347 (CSERVER Failing to connect)
Applies to: Domain, Scalability

T55L047 (SD Server Handle Leak)
Applies to: Enterprise, Domain, Scalability

T437245 (UNSTAGE MULITPLE SS NOT WORKING)
Applies to: DSM Explorer (local or remote)

T437267 (ENGINE CONSUMING HIGH MEMORY)
Applies to: Enterprise, Domain

T533251 (PORT-R14 PORTING FIXES)
Applies to: Enterprise, Domain, Scalability

T533264 (SRS HUNG DUE TO DEADLOCK)
Applies to: ENC Gateway Manager/Server/Routers

T533268 (SD JOB STATUS DELAY)
Applies to: Domain, Scalability

Client Automation r12.9 GA:

T5IZ292 (Inventory collect timeout on age)
Applies to: Agents

T5J1363 (ammanager crash non-execut addre)
Applies to: Enterprise, Domain

T5J1379 (cam issues itcm crash-no contact)
Applies to: Enterprise, Domain, Scalability

T55L046 (SD Server Handle Leak)
Applies to: Enterprise, Domain, Scalability

T437263 (ENGINE CONSUMING HIGH MEMORY)
Applies to: Enterprise, Domain, Scalability w/Remote Engine only

T533237 (BULK UPDATES)
Applies to: Domain, Scalability

T533302 (SD SERVER CRASH)
Applies to: Domain, Scalability