what access rights are required to access CA CMDB Visualizer?

Document ID : KB000014791
Last Modified Date : 14/02/2018
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What access rights are required to access CA CMDB Visualizer to view Configuration Items.


An Access Type of a Contact who access CA CMDB Visualizer needs: 

  • Licensed user
  • An appropriate Role is defined to "SOAP Web Services API Role"

You can check those settings as shown below.

  1. Log into Service Desk Manager using Service Desk Manager administrator account and open 'Administration' tab.

  2. Go to 'Security and Role Management' > 'Access Types' and open the Access Type defined to the Contact.


  3. Ensure that 'Licensed?' is set to "Yes".


  4. On the opened Access Detail screen, open 'Roles' tab and ensure 'SOAP Web Services API Role' is not blank.
Additional Information:

TEC612990: In CA Service Desk Manager, when clicking on Visualizer button from the CI detail page, I see the error "Error: Authentication failed for the user. Please try again. If problem persists, please contact administrator"