webengine keeps faulting every hour

Document ID : KB000098318
Last Modified Date : 29/05/2018
Show Technical Document Details
Issue:
CA Service Desk Manager Service keeps stopping and customer restarts it but it stops again every hour

log issues:

Faulting application name: webengine.exe, version: 14.1.0.140, time stamp: 0x574fc3f0
Faulting module name: webengine.exe, version: 14.1.0.140, time stamp: 0x574fc3f0
Exception code: 0xc0000005
Fault offset: 0x00243e1c
Faulting process id: 0xbd4
Faulting application start time: 0x01d3d75c145a8dd1
Faulting application path: E:\CA\SD\bin\webengine.exe
Faulting module path: E:\CA\SD\bin\webengine.exe
Report Id: 538c5e14-43cf-11e8-80e2-00155d328d1e
Faulting package full name: 
Faulting package-relative application ID:
Environment:
CA Service Desk Manager 14.1
Operating System: Windows
Cause:
It's started after they clonned the Prodution server and start in the same environment. also there were some network issues that were affecting the system that was solved by the Network team
Resolution:
Reinstalled the Service Desk Manager in a separate environment.
Also the customer solved some network issues that was affecting the problem