WebClient does not load properly

Document ID : KB000009280
Last Modified Date : 14/02/2018
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Issue:

When trying to launch the WebClient from the OneClick Web Page, the client will load however the information is missing.

 

Environment:
Spectrum 10.2.2
Cause:

If you check either of the following log files from the OneClick server depending on your Operating System:

 

<SPECROOT>/tomcat/logs/stdout.log  (Windows)

<SPECROOT>/tomcat/logs/catalina.out  (Linux/Solaris)

 

You may see the following error:

(http-bio-80-exec-10) (org.apache.cxf.jaxrs.utils.JAXRSUtils) - (WARN) - .No operation matching request path /webui/alarmtblcolnames is found, HTTP Method : GET, ContentType : */*, Accept : application/json,text/javascript,*/*;q=0.01,.

 

(http-bio-80-exec-10) (org.apache.cxf.jaxrs.impl.WebApplicationExceptionMapper) - (WARN) - WebApplicationException has been caught : no cause is available

Resolution:

In 10.2.2 the REST end point alarmtblcolnames is renamed to alarmtablepreferences so in the new webuiAll-min.js file refers to alarmtablepreferences.

If you clear the browser cache, the WebClient will now point to the correct name and should resolve the issue.

Additional Information:

If any further questions are needed, please do not hesitate to contact CA Support.