Webagent gives SMERROR=00-00100 on entering incorrect credentials with DynamicRetry.fcc.

Document ID : KB000051201
Last Modified Date : 14/02/2018
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Description:

When DynamicRetry.fcc is used instead of the default login.fcc in the HTML forms authentication scheme then if user enters invalid credentials, the browser just shows the configured ServerErrorPage (SMERROR=00-0010) instead of the showing the DynamicRetry.unauth page with the info that the credentials are invalid.

Solution:

Earlier, there was no check for whether SmFailure is due to invalid credentials or any other reason. As a result, error page set in ServerErrorFile ACO parameter was shown to user.

This issue has been fixed in Webagent version R12-SP2-CR-01 and 6.0-SP6.
Now the webagent correctly redirects to the .unauth file when DynamicRetry.fcc is used and incorrect credentials are entered.