Webagent fail procesing FCC

Document ID : KB000005006
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

When using FCC form as Form authentication scheme, Webagent is getting an error on display:

[CSmHttpPlugin::ProcessAdvancedAuthResource][0000000000000000000000000b489f0a-07ba-58415c92-9a9fe700-d9aa720a11f3][*10.50.245.98][][][][][unable to process FCC parameters. Returning SmNoAction.] 

 

Environment:
Agent version: 1252SP1Apache Version: 2.4Red Hat Version: 6.5
Resolution:

The problem was with the SMENC variable.

In the FCC there is 

<meta http-equiv="Content-Type" content="text/html;charset=$$SMENC$$">
...
<INPUT TYPE=HIDDEN NAME="SMENC" VALUE="$$SMENC$$">

Replacing with the following and restarting the webserver, fixes the problem

<meta http-equiv="Content-Type" content="text/html;charset=UTF-8">
..
<INPUT TYPE=HIDDEN NAME="SMENC" VALUE="UTF-8">